We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
