In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
