Spotlight on the Ticket View (video)

Intro to the Mailbox - Ticket View (video)

Ticket sharing with third parties

Exploring the ticket view

What is a ticket?

Managing ticket statuses

Troubleshooting: Ticket status changing automatically

Changing the ticket status and scheduling a message response

Troubleshooting: Why is my order not showing on the ticket?

Troubleshooting: Template not showing on ticket

Creating new tickets and external emails

Responding to your customer