Spotlight on the Ticket View (video)

Ticket sharing with third parties

Intro to the Mailbox - Ticket View (video)

Assigning tickets in eDesk

Smart Inbox

Creating new tickets and external emails

What is eDesk home?

Changing the ticket status and scheduling a message response

Exploring the ticket view

What is a ticket?

Managing ticket statuses

Troubleshooting: Ticket status changing automatically

Troubleshooting: Why is my order not showing on the ticket?

Troubleshooting: Template not showing on ticket

Responding to your customer