Ticket sharing with third parties

Intro to the Mailbox - Ticket View (video)

Creating tickets (video)

Spotlight on the Ticket View (video)

Marking as Important & Favouriting tickets

Search Filter Download

What is a ticket?

Merging Tickets

Mentioning your teammates

Snoozing tickets

Assigning tickets in eDesk

Assigning tickets with Round Robin

Search and Filters

Leaving Internal Notes (video)

Updating tickets in bulk