In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
