In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
You'd like to use eDesk Chat with a Chatbot but don't know where to start? Or perhaps you already use an eDesk Chat widget and now want to add…
