In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
Engage with your customers on your Shopify store using eDesk’s Live Chat. Setting it up is easy, quick, and customizable to suit your business…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
