In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Start automating your customer feedback and review requests with eDesk Feedback will help you save hours of work each week, improve your ratings…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
