The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Two-Factor Authentication (2FA),…
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
If your Amazon account is already connected to eDesk but you're not receiving messages or if you disabled eDesk (xSellco) access and now wish…
eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
Creating user accounts in eDesk helps your team manage customer support more efficiently. Each user gets their own login, allowing for better…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
You may have seen the following banner appear at the top of your account:
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
Integrating WhatsApp with eDesk will revolutionize the way your team handles support. By having two way communication via WhatsApp with your…
