The search download feature allows you to download a list of tickets generated using the filter inside the Mailbox
The columns are defined by the table layout and the rows consist of the ticket details

01 Customise the table layout 

To customise the table columns, click the table layout button and choose the columns from the list 

02 Create your search

Using the filters, create your search query

This will generate the list of tickets included in the search in your Mailbox

03 Download the file

When you click show results, you will see a Filter icon which shows a download button 

Pressing the download button creates a CSV file with the contents of the table layout 
This feature is part of the eDesk Enterprise plan.