The channel dashboard is a marketplace specific dashboard that shows useful information relevant to that marketplace
It currently supports Amazon, eBay and Walmart, so if the channel is added to eDesk, there will be a channel dashboard by default

01 Overview

 

All Orders The graph shows your total order amount against the total paid order amount. 
Spread The Pie chart shows the percentage of orders on Amazon/ eBay/ Walmart that contributes to the overall amount. 
Channels Overview This shows the breakdown of the above information - Sold orders and the value, and lastly the percentage of orders for the channel.
Orders Heatmap The Heatmap graph provides the order amount by hour, along with the fulfilment of the order. There are various categories you can choose  such as the fulfilment type or if it is paid/ received/ cancelled or shipped. 
Time Range You can amend the dates in the right hand corner to view the order data of that time. 

02 Specific Channels

Click the tab for the individual channel to see each in more detail.

Amazon

  • The Sales Overview Graph will show total order amount against the total paid order amount for Amazon.
  • Highest Earning Product graph shows which product sales have been the most profitable. 
  • Most Sold Products shows the most sales from your products. 
  • Products Generating Most Tickets shows which products has the most existing tickets 
  • Highest Refund/Cancelled Products shows which products have had the most cancelled/ refunded orders. 

eBay

  • The Sales Overview Graph will show total order amount against the total paid order amount for eBay.
  • Feedback Ratings show the feedback rating received in the time frame chosen
  • Ticket Type Per Channel shows the percentage of query types overall 
  • Products Generating Most Tickets shows which products has the most existing tickets 
  • Highest Refund/Cancelled Products shows which products have had the most cancelled/ refunded orders. 

Walmart

  • The Sales Overview Graph shows the total order amount against the total paid order amount for Walmart
  • Ticket Type Per Channel shows the percentage of query types overall
  • Products Generating Most Tickets shows which products has the most existing tickets 
  • Highest Refund/Cancelled Products shows which products have had the most cancelled/ refunded orders.

03 Reports

The reports offer valuable information regarding your products. These are part of the eDesk Pro pack.
  • Channel Overview Report shows the total sales value of all Amazon, eBay and Walmart channels within the date range that you have selected
 

Amazon Reports

  • Most Sold Products shows the highest sales in products along with its revenue
  • Highest Earning Product shows the highest generated revenue of your products
  • Highest Returned Cancelled Products shows the most returned or cancelled products
  • Products Generating the Most Tickets shows the most amount of tickets created from a specific product
 

eBay and Walmart Reports

  • Highest Returned Cancelled Products shows the most returned or cancelled products
  • Products Generating the Most Tickets shows the most amount of tickets created from a specific product