We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Snippets help your team respond faster by inserting dynamic fields or reusable text into replies - saving time and keeping responses accurate. This…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
