We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
