We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist responses are available…
