Respond to your customer's messages with one click - it couldn't be easier!

Before you start


Agent Assist responses are available in ticket-based plans.

01 What are Agent Assist AI-powered responses?

eDesk provides a number of ways to streamline your responses to your customers, but nothing beats Agent Assist for speed. Simply select the Sparkle icon in the row for a message in your Mailbox to display an appropriate pre-written AI-powered response in a popup. Review the message and if you're happy with it, select Send to send it off to the customer. Done!

To learn more about Agent Assist and eDesk's other fantastic AI features, see here.

02 Set up

This help file explains everything you need to know to set up Agent Assist.

Further Readings

To learn how eDesk's intelligent AI Composer helps you create perfect responses from your reply box - fast, see here.