Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
Providing rich custom content in the Training Content is one of the ways to enable your AI to deliver top-tier care to your customers. This…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
When AI Assist or AI Automation is first enabled on your account, Training Content with a Sample Policies library is added to your account.…
When AI Assist or AI Automation is first enabled on your account, Training Content with 'Sample Policies' and sample Instructions called 'Sample…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
Your Training Content is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
