There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
As we continuously look to improve the customer's experience using our product, the Mailbox View in eDesk has been redesigned into a new version!
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
If you already have a support email address that your customers use to email you directly, then you can link it to eDesk. Then, when customers…
BigCommerce is a popular e-commerce platform allowing you to create an online store and sell products. We understand the importance of delivering…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…
