Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
The WooCommerce integration for eDesk's Feedback allows you to request feedback for the orders you received from your WooCommerce customers. This…
The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
The Magento integration for eDesk's Feedback allows you to request feedback for the orders you received from your Magento customers. This…
The Amazon integration for eDesk's Feedback allows you to request feedback for the orders you received from Amazon customers. This help file…
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…
The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
The Trustpilot integration allows you to request feedback based on the orders you received from your marketplaces and webstores (Shopify, BigCommerce,…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
