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Using Amazon's Request a Review feature

Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…

The eDesk Feedback Onboarding Guide

Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!

Amazon Request Feedback Now

The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…

Demo Video: eDesk Feedback

eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…

Requesting WooCommerce reviews

The WooCommerce integration for eDesk's Feedback allows you to request feedback for the orders you received from your WooCommerce customers. This…

Requesting Google Reviews

The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores.  This…

Requesting Trustpilot reviews

The Trustpilot integration allows you to request feedback based on the orders you received from your marketplaces and webstores (Shopify, BigCommerce,…

Requesting Magento reviews

The Magento integration for eDesk's Feedback allows you to request feedback for the orders you received from your Magento customers. This…

Requesting Amazon reviews

The Amazon integration for eDesk's Feedback allows you to request feedback for the orders you received from Amazon customers. This help file…

What will my Feedback request emails look like?

For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…

Requesting Shopify reviews

The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…

Using Customer Satisfaction Survey (CSAT)

Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…

Smart Reply - video guide to setting up

Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…

Introducing AI Smart Reply: your Support team’s new best friend!

Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…

Making and Receiving calls on Aircall

Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…

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