This help file will show you how you can easily start automating eBay feedback requests in your eDesk account.
Before you start
- eDesk Feedback is available as an Add-On. To find more information, click here.
- You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
- You'll need an eBay account. To find out more about this, click here.
01 How does it work?The eBay Feedback integration allows you to set up eDesk to automatically request reviews on eBay when a customer purchases from your business. All you need to do is set up rules that determine when and under what circumstances the feedback request is sent, and you'll write the feedback message that will be sent to your customer. Then eDesk does the rest - easy!
When your customers respond to the feedback request and write a review, these are left on the eBay profile of your business.
02 How do I connect eDesk with eBay?Connecting eBay to your eDesk account is a straightforward process. Simply follow the instructions below:
- Click the Feedback button in the main menu.
- The Feedback Overview is opened. Click here to learn all about this page.
- Click Add a Channel, to open the App store.
- In the App Store, click the eBay tile.
- The App page for eBay provides an Overview of how the channel works with eDesk, and an Installed Channels tab will also be shown if you have already connected apps for eBay. Click Install App to go ahead and connect eBay to eDesk Feedback.
- Click the eBay tile in Marketplaces in the Get Connected! page.
- Click the tile for the country that your eBay marketplace is in, e.g., Ireland.
- Click the Connect eBay button.
- Login to your eBay account. You'll then be asked to grant access to xSellco. This allows eDesk to connect to eBay. Click Agree.
- You'll get a confirmation message if the connection is successful. Well done!
03 eBay Feedback RulesNow that your eBay account is connected to eDesk, let's look at Feedback rules.
Click Feedback in the main menu once more.
The Feedback Overview is opened again.
In the Rules Running box, you'll see a number with the eBay icon below it. The number indicates the number of rules that have been set up for eBay; in the example below, there is 1 rule. Unless you have already set up your own rule for eBay, this rule will be the default rule. The default rule is created by the eDesk team, and it's activated for all newly connected channels. You can either use it unchanged, or edit it to meet your own requirements. See below for details on the default rule for eBay.
- Click Rules in the sidebar to display the Rules page. Here's where you'll see your connected channels listed horizontally at the top of the screen. The number in brackets shows the number of feedback rules for the channel. In the example below, eBay has been enabled for Feedback and currently has one rule activated. The subject of this rule is "Feedback about your recent eBay order with #channel_title#" and it is applied to all eBay channels.
Note: #channel_title#" is a snippet. To find out more about this, click here.
To find out how to edit your Rules or create a new Feedback Rule for eBay, click here.