eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
We understand that online businesses grow up really fast and therefore it's important to be able to easily upgrade or modify your subscription. This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
