If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. This…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
