What's new in eDesk?

Creating new tickets and external emails

Using Amazon's Request a Review feature

Spotlight on the Mailbox View (video)

Boost your sales with eDesk’s Pre-sales feature

Spotlight on Smart Tools (video)

Spotlight on the eDesk Insights (video)

Spotlight on the Ticket View (video)

Spotlight on Auto-Reply Templates (video)

Spotlight on Manual Usage Templates (video)

Creating new custom roles to manage user permissions

Introducing AI Smart Reply: your Support team’s new best friend!

Migrating from 360dialog WhatsApp Integration to the new WhatsApp Integration

How the new Octopia API will affect your current Cdiscount integration

How to renew your Microsoft Office Token to move to new Microsoft OAuth 2023 Update