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Requesting Magento reviews

The Magento integration for eDesk's Feedback allows you to request feedback for the orders you received from your Magento customers. This…

Amazon Request Feedback Now

The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…

Requesting PrestaShop reviews

The PrestaShop integration for eDesk's Feedback allows you to request feedback for the orders you received from your PrestaShop customers. This…

Requesting WooCommerce reviews

The WooCommerce integration for eDesk's Feedback allows you to request feedback for the orders you received from your WooCommerce customers. This…

Feedback Dashboard

The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on.  This…

Requesting Shopify reviews

The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…

Demo Video: eDesk Feedback

eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…

Feedback Overview

In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…

Requesting eBay reviews

The eBay integration for eDesk's Feedback allows you to request feedback for the orders you received from eBay customers. This help file will…

Requesting Google Reviews

The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores.  This…

AI powered summaries

Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…

Chat Insights (including chatbots)

Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…

Transforming your responses to customers with AI Composer

eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…

Introducing AI Smart Reply (with Profiles)

Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…

Setting up Agent Assist

Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…

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