Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
In eDesk, it's really easy to create a dedicated Knowledge Base for each of your shops and countries, especially if you use our handy cloning…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
Customer support in one place, not all over the place! Get started with eDesk now!
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
