Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. Using the right Tag in your eDesk account…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Have you thought of a way that we can improve eDesk? Tell us about it! This help file will guide you through creating a new feature request and…
The Feedback Dashboard will allow you to get access to useful information and insights relevant to the Feedback add-on you're using with your…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels. eDesk’s…
We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
As part of our continued efforts to improve your experience of eDesk, we’ve redesigned the eDesk Mailbox and released powerful features to…
We’ve given eDesk Dashboards a new layout and a new name to go with it. Meet eDesk insights. Don't want to read? Watch the video instead!
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it. The Insights…
