eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
eDesk will connect to marketplaces like Amazon or eBay through a token. This token can sometimes expire if you revoke access or if you get suspended…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk connects to eBay through eBay's API. As a verified eBay partner, we will only have secure access to limited information. Because we…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Multi-Factor Authentication (MFA),…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Create a Manual Usage Template to help your teams respond to customers quickly.
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
