Creating new tickets and external emails

Troubleshooting: Outlook Forwarding with eDesk

Mail Forwarding with a provider other than Gmail, Yahoo or Outlook

Mail Forwarding with a provider other than Gmail, Yahoo or Outlook

Sending emails via SMTP in eDesk

Sending emails via SMTP in eDesk

Ticket sharing with third parties

Mail Forwarding with eDesk

Changing user login email addresses

Connecting your Support Email with eDesk

Mail Forwarding using the same email address

Troubleshooting: Finding your BigCommerce email addresses

Mail Forwarding using the same email address

Changing the sender's name

Using Manual-Usage Templates in eDesk