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Sending emails via SMTP in eDesk

There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…

Outlook Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…

Yahoo Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…

Mail Forwarding with eDesk

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…

Mail Forwarding with a provider other than Gmail, Yahoo or Outlook

Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account.  This…

Changing your login email address

Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…

Troubleshooting: Yahoo Forwarding with eDesk

If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…

Mail Forwarding using the same email address

Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…

Gmail Forwarding with eDesk

For the majority of use cases, connecting your Gmail to eDesk can be done using OAuth. To find out how to connect Gmail in 5 seconds, click here. In…

What are the best practices for keeping your mailbox organized?

Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…

Connecting Gmail to eDesk

Connecting Gmail to eDesk couldn't be easier. In this guide, we'll show you how to connect your Gmail account in eDesk - in less than 10 seconds! Before…

eDesk Mailbox Tour

Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…

Mentioning your teammates

If you need someone else in your team to help you with a ticket, all you need to do is @mention them and the ticket will appear in the Mentioned…

Connecting eDesk Talk

eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…

Troubleshooting: eDesk Talk

eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…

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