By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Setting up email forwarding from Yahoo to eDesk allows you to automatically send customer emails to your eDesk Mailbox for easy management. In…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
