eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and we…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
