eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Congratulations! Your eDesk chatbot is now providing round-the-clock support to customers and buying time for your Care team to help with those…
Facebook is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Facebook Business Page will allow…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Shopware is a leading ecommerce system that's used by some of the largest European brands, retailers, and manufacturers across B2C and B2B industries.…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
eDesk's Chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your busy…
Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…
