Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers, you effortlessly provide convenience, reliability and familiarity with a platform most people use on a daily basis.  

This help file will guide you through the WhatsApp pricing with eDesk.

Before you start

  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You need to familiarize yourself with the requirements to onboard WhatsApp with eDesk. To find out more, click here

01 How is eDesk's WhatsApp integration priced?

You can find the latest information about eDesk's WhatsApp integration pricing on the eDesk pricing page.

eDesk’s WhatsApp integration is charged at a flat monthly fee of $50 per month for each connected number.

02 Do I need to be on a particular pricing plan to avail of eDesk's WhatsApp integration?

No, eDesk’s WhatsApp integration is available on all plans at an additional monthly fee.

03 Are there any additional fees?

On your account the first 1000 conversations each month are free. Any conversations above 1000 will be charged at the WhatsApp rate cards.

You can find the WhatsApp rate cards here. 

04 What is a conversation?

WhatsApp Business Platform conversations fall into two categories that are priced differently:

  • User-initiated: A conversation that initiates in response to a user message. Whenever a business replies to a user within the 24 hour customer service window, that message will be associated with a user-initiated conversation. Businesses can send free-form messages within this 24 hour customer service window.

  • Business-initiated: A conversation that initiates from a business sending a user a message outside the 24 hour customer service window. Messages that initiate a business-initiated conversation will require a message template.

05 Free Entry Points Conversations

Conversations are not charged when users message businesses using call-to-actions buttons on Ads that Click to WhatsApp or a Facebook Page call-to-action buttons. Free entry point conversations can only be user-initiated. The first conversation that starts from the entry point is free of charge, then subsequent conversations with the user are charged.

Standard pricing applies for Ads that Click to WhatsApp. The conversation that initiates from the ad is free, but not the ad itself.

Further Readings

If you would like to find out the requirements to connect WhatsApp with eDesk, click here.

If you would be interested in learning more about WhatsApp templates, click here.