Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Whether you've forgotten the email address you registered your account with or you just want to change it, don't worry. It's a very simple…
Integrating WhatsApp with eDesk will revolutionize the way your team handles support. By having two way communication via WhatsApp with your…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
