We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
