All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
Magento is a popular e-commerce platform allowing you to create an online store and sell products. Connecting your Magento account will…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
