All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Engage your website visitors with a smooth chat experience using eDesk Live Chat. This help file will guide you through the Widget Settings…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
