Creating new custom roles to manage user permissions
Managing your team’s permissions using roles
Role permissions
Adding limited access Read-only users to your account
Assigning tickets with Round Robin
Common uses of Rule-Only Templates
Intro to Message Rules (video)
Auto-responding to messages containing keywords
Using Message Rules in eDesk
Using Custom Fields in eDesk
Building great custom content for your AI to use
Connecting Magento V1 with eDesk (API)
Using Amazon's Custom Feedback Rules
Customer Snippets
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