All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Buyers can perform a lot of different actions whenever they placed an order on eBay: start a return or refund request, cancel their order, etc... Whenever…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
