Creating new custom roles to manage user permissions

Managing your team’s permissions using roles

Role permissions

Adding limited access Read-only users to your account

Exploring the ticket view

Using Custom Fields in eDesk

Building great custom content for your AI to use

Connecting Magento V1 with eDesk (API)

Using Custom Fields in eDesk

Using Amazon's Custom Feedback Rules

Customer Snippets

Spotlight on Smart Tools (video)

Building a powerful collaborative workspace! (video)

The Live dashboard: A real-time view of your account

Troubleshooting: Missing screens in eDesk