Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
The bulk edit options in eDesk will allow you to perform an action on multiple tickets in one go, allowing you to save time and be more efficient. Before…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
