In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
