In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Whether you're a small start-up or a very large corporation, eDesk offers a wide range of plans to suit your business needs and help you grow. This…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
