The Live Chat available with the eDesk Chat Add-On will help your Support Agents deliver an even better customer experience. This help file…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
