If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Webinar: eDesk 101 Get to know your Customer Success Manager and your new tool in our live webinar. You’ll be guided through eDesk by…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
