Help your Support Agents deliver an even better customer experience with eDesk’s Chat add-on.
If you have your Business Hours set, the SLA timer will only count down during your set hours This ensures your response performance metrics…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
Create, manage, and assign roles to help give your team access to the tools they need and to keep your workspace secure. All of your eDesk…
Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs.
