The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
This help file will walk you through adding complimentary information to your orders and tickets in eDesk. Before you start You’ll…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
