We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
When contacting buyers, the eDesk email address must be added as an Approved Sender in Seller Central. If you do not add eDesk as an Approved…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. Connecting your Etsy account…
If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
ChannelAdvisor's multi-channel commerce platform helps brands and retailers improve their online performance by expanding sales channels, connecting…
The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…
The WooCommerce integration for eDesk's Feedback allows you to request feedback for the orders you received from your WooCommerce customers. This…
The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Quick Reply responses are available…
