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Respond in one click with AI Templates

Accelerate your response time by creating your own one-click AI-powered responses using customized AI Templates and the Sparkle icon. This…

Intro to AI (video)

eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…

Using Templates to save time

Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…

Introducing eDesk AI features

Maximize the benefits of AI with eDesk’s efficient and intelligent response features; Agent Assist and HandsFree which will suggest the perfect,…

Quick reply with eDesk's intelligent Agent Assist

Respond to your customer's messages with one click - it couldn't be easier! Before you start   Agent Assist responses are available…

AI Responses: Choosing between eDesk AI’s ‘Agent Assist’ and ‘Handsfree’ modes

Supercharge your customer support with eDesk's AI, which provides crafted, personal replies for your most common customer queries, and buys…

AI Settings: how to enable and set up templates for Agent Assist and HandsFree

It's easy to set up eDesk's Agent Assist and HandsFree AI features - revolutionizing the way your customer support works. 

Transforming your responses to customers with AI Composer

Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…

Auto-responding to common queries

Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…

Language detection for AI Assist suggestions and Handsfree automatic replies

eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…

Spotlight on Auto-Reply Templates (video)

In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.  

Responding to your customer

There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…

Spotlight on the Mailbox View and AI responses (video)

In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!  

Introducing AI Assist: your Support team’s new best friend!

AI Assist is an intelligent tool that helps your support agents respond to customer questions quickly and accurately. It can be trained on all…

Close Amazon tickets with a No Response Needed template

Automate great customer care by creating pre-written messages that eDesk sends automatically to the customer upon closure of Amazon tickets. This…

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