In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
