In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
We’ve redesigned the xSellco Insights mobile app, giving it a new look and feel, as well as a new name - eDesk Insights. This help file…
eDesk's Insights tool provides reports on the customer service you deliver through eDesk to give you a better understanding of how your team,…
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Maximize the benefits of AI with eDesk’s efficient and intelligent response features; Agent Assist and HandsFree which will suggest the perfect,…
AI Assist is an intelligent tool that helps your support agents respond to customer questions quickly and accurately. It can be trained on all…
Respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist responses are available…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
