eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
Integrating WhatsApp with eDesk will revolutionize the way your team handles support. By having two way communication via WhatsApp with your…
Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Facebook is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Facebook Business Page will allow…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
