Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
