Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Wix is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without having…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
