Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
eDesk will connect to marketplaces like Amazon or eBay through a token. This token can sometimes expire if you revoke access or if you get suspended…
What are the benefits of using an eCommerce help desk like eDesk?
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
