Sometimes people from outside your support team, such as managers and colleagues from other functions of the business might want to access eDesk…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
Creating user accounts in eDesk helps your team manage customer support more efficiently. Each user gets their own login, allowing for better…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Rule Only Templates let you automatically respond to repetitive customer queries using Message Rules. Rule Only Templates
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
