Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
If you're unable to connect your Outlook account to eDesk using the API (the simplest method), you can still receive emails in eDesk by setting…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Microsoft has recently moved to modern authentication (OAuth 2.0 token-based authorization). This has many security benefits and improvements…
If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
For the majority of use cases, connecting your Gmail to eDesk can be done using the Gmail API. To find out how to connect via the Gmail API,…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
