The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Engage with your customers on your Shopify store using eDesk’s Live Chat. Setting it up is easy, quick, and customizable to suit your business…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
