If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
