Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
If you already have a support email address that your customers use to email you directly, then you can link it to eDesk. Then, when customers…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
