If you use Outlook to receive emails from multiple channels, and the emails go into an Outlook folder for each channel, here's some good news.…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Now that you’re an expert at creating tags, it’s time to show you how to use Tag Groups. Using the right Tag Groups in your eDesk account…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
