Leaving Internal Notes (video)

Using Outlook folders for your channels in eDesk

Using Tags in eDesk

Search and Filters

Using Tag Groups in eDesk

Connecting Outlook to eDesk

Deleting Tickets

Merging Tickets

Mark Waiting tickets as Resolved after a certain amount of time 

Changing the ticket status and scheduling a message response

Customizing the display in your eDesk Mailbox