This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
Facebook is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Facebook Business Page will allow…
Integrating WhatsApp with eDesk will revolutionize the way your team handles support. By having two way communication via WhatsApp with your…
Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
WhatsApp requires that you use a pre-approved template to reply to customers if more than 24 hours has elapsed since they last contacted your…
ChannelAdvisor is a multichannel e-Commerce platform that supports over 300 channels, most of which are popular online marketplaces. Connecting…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
Twitter is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Twitter Page will allow all…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
