Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
The Mailbox Dashboard will allow you to see ticket stats within eDesk so you can have a clear overview of how your team is performing. This…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Enterprise reports in eDesk will allow you to view and download various types of account data. This very powerful reporting interface helps you…
The Channel Dashboard is a marketplace specific dashboard that shows useful information relevant to that marketplace. It currently supports Amazon,…
Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs. Before you…
