Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
