Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
