You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
