Resolving Tickets (video)

Mark Waiting tickets as Resolved after a certain amount of time 

Snoozing tickets

Creating tickets (video)

How to Read/Unread Tickets

Deleting Tickets

Tickets Insights

Close Amazon tickets with a No Response Needed template

Managing ticket statuses

Troubleshooting: Contact Form tickets

Troubleshooting: Why are my tickets not imported?

Common uses of Message Rules

Updating tickets in bulk

Merging Tickets

Assigning tickets in eDesk