You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
