The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Kaufland (formerly Real.de) is one of the biggest and fastest growing open marketplace in Germany, offering an extensive sales channel and covering…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
Connecting Gmail to eDesk couldn't be easier. In this guide, we'll show you how to connect your Gmail account in eDesk - in less than 10 seconds! Before…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
