The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
The Trustpilot integration allows you to request feedback based on the orders you received from your marketplaces and webstores (Shopify, BigCommerce,…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
The Shopify integration for eDesk's Feedback allows you to request feedback for the orders you received from your Shopify customers. This…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
The eBay integration for eDesk's Feedback allows you to request feedback for the orders you received from eBay customers. This help file will…
The Amazon Request Feedback Now feature allows you to automatically request feedback at any point during the conversation with a customer straight…
The FNAC integration for eDesk's Feedback allows you to request feedback for the orders you received from your FNAC customers. This help file…
For the majority of use cases, connecting your Gmail to eDesk can be done using OAuth. To find out how to connect Gmail in 5 seconds, click here. In…
