In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
