This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by creating your own one-click responses and the magic…
Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
Accelerate your response time by creating your own one-click responses, using customized AI templates and the magic button. This help…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
