You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Creating user accounts in eDesk helps your team manage customer support more efficiently. Each user gets their own login, allowing for better…
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and we…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
