We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
We understand that each person works differently therefore we made it very easy to customize settings in eDesk. In this help file, we’ll…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
